Frequently Asked Questions (FAQ)
Orders & shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. During busy periods, processing may take slightly longer.
How long does shipping take?
Most U.S. orders arrive within 7–15 business days after shipment. Delivery times are estimates and may vary depending on the shipping carrier and other factors.
Do you offer free shipping?
Yes! We offer free shipping on most orders within the United States. Any applicable shipping charges will be displayed during checkout.
Can I track my order?
Absolutely. Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update.
Why did I receive only part of my order?
Some orders may be shipped from different fulfillment centers. Items can arrive separately, and you may receive multiple tracking numbers.
Returns & refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging.
How do I request a return?
Contact our support team at support@price-clicks.com with your order number. We will provide return authorization and instructions.
Do I have to pay for return shipping?
If the item is damaged, defective, or incorrect, we will cover the return shipping costs. For returns due to a change of mind, the customer may be responsible for return shipping costs.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Damaged or incorrect items
My item arrived damaged. What should I do?
Please contact us within 7 days of delivery and include photos or videos of the damaged item along with your order number.
I received the wrong item. What happens next?
We will review your request and arrange a replacement, refund, or another appropriate resolution.
Order changes & cancellations
Can I cancel my order?
Orders can usually be canceled within 12 hours of purchase. After that, processing may have already begun and cancellation may not be possible.
Can I change my shipping address?
If your order has not yet been shipped, we may be able to update your shipping address. Please contact us as soon as possible.
Delivery questions
My tracking says "delivered," but I did not receive my package.
Please check with neighbors, household members, and the shipping carrier first. If the package cannot be located, contact us and we will help investigate the issue.
What if my package is lost?
If a package is confirmed lost by the shipping carrier, we will work with you to provide an appropriate resolution.
Payments & security
Is my payment information secure?
Yes. We use secure payment processing and do not store your full payment card information.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available during checkout.
Contact us
How can I contact customer support?
Email us at support@price-clicks.com and we will respond as quickly as possible.
Thank you for shopping with Price Clicks Store!